A Wallsend dad is trapped in a Turkish hospital after he was injured in a horror crash on a dream family holiday.
Dad-of-two Alan Moss, 50, was enjoying a break with wife Maxine and daughter Naomi, 20, in Marmaris, Turkey.
But as he was returning to his hotel, just after midnight on June 23, a speeding van smashed into Alan.
He awoke the next morning in hospital after undergoing an emergency operation on a broken leg.
However, it left him in “excruciating” pain and he needed to go under the knife a second time to release the pressure.
Now, the private hospital where Alan is staying has demanded a £4,000 upfront payment from the family as they claim they had problems with their insurance company, Alpha Insurance, in the past.
Stranded in a foreign country where they cannot speak the language, Maxine and Naomi frantically tried to gather police reports and medical records to send to the insurers to claim the rest of the money for treatment.
But they claim every time they provided a document, something else was needed, and the days Alan spent in hospital has stretched into weeks.
He’s now waiting on a third operation, which will have to take place in another hospital, but his family say he can’t be discharged until the company pay his bill.
She said: “We’ve been waiting and waiting and we have no answers. The doctor told us the wound would need to be left open for 10 days and then he’d need another operation – it’s been 16 days now and we’re still waiting, it needs to be sorted because of the risk of infection.
“The insurance company promised they were going to sort it, but I keep ringing and ringing and not getting any calls back, and they’ve made excuse after excuse. They say they can’t get through to me, but they have my mobile, Alan’s mobile, and the hospital room number.
“Every now and then we get a glimmer of hope that it’s going to get sorted, and then it falls through.”
Mostly bed-bound, Alan has endured huge pain, and he says he’s had “minimal” pain medication, and was left in “agony” after a doctor changed his wound dressing without offering extra painkillers.
Alan said: “I’m in absolute agony, I’ve got a big hole in my leg which is absolutely killing me and I’ve got a big lump on my head.”
After we contacted Alan’s insurers on Monday, the family say they were contacted by the company and a flight home arranged for this Wednesday.
They hope if Alan is fit enough to fly, he will be able to have his third operation in the UK.
A spokesperson for Emergency Assistance Facilities (EAF) said: “We are offering emergency assistance to Mr Moss on behalf of the insurer.
“We understand this a stressful and frustrating time for Mr Moss and his family and have put safe and appropriate repatriation arrangements in place as quickly as possible so that he can return to the UK for further treatment.
“Our primary concern is Mr Moss’ well-being. We expect the private clinic in Turkey to act also in his best interests and deal with us through our local agent in Turkey on all matters related to the cost of treatment.”