Watch staff brawl with holidaymakers as fire sparks chaos and frenzied evacuation from Turkey hotel

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Holidaymakers left with no place to stay after a hotel fire were then attacked by heartless resort staff.

Dozens of people were evacuated amid claims the Turkish hotel had no fire alarm, sprinklers or working fire extinguishers.

The blaze broke out on the fifth floor of the 230-bedroom building yesterday.

Scots tourist Daniel Maher and his fiancee say they were woken by banging on their hotel room door at around 1am and heard people screaming: “Fire, fire, run.”

And the 30-year-old, from Bo’ness, near Falkirk, claimed that dozens of fellow holidaymakers at the Pineta Park Deluxe in Marmaris were left without accommodation as hotel staff refused to help.

Fire alarms appeared to be broken

He also witnessed staff fighting with guests who were trying to collect their belongings from rooms on the affected floor following the fire.

Daniel said: “We were in bed at 1am this morning in Turkey when we heard this bang on the door followed by footsteps running away.

“I just thought it was children playing in the hotel corridor or something so we went back to sleep but within two or three minutes, there was another bang.

“I got up and went to the door and all I could hear was, ‘Fire, fire, quick get out the hotel,’ as people were running past our room.

“There were hundreds of people running and you could smell the smoke.

Holidaymakers were forced out onto the streets while the firefighters tackled the blaze

“As we got down into the lobby, there was this thick black cloud of smoke.

“Children were just screaming and screaming. We all just piled out into the street while the firefighters went up the stairs.

“Everyone was kind of looking around for some help from the reception staff to find there was no staff out there at all.

Scots Daniel Maher and Lauren Hughes were caught up in the fire

“There was no fire alarm or sprinklers.

“The emergency alarm had been smashed but didn’t work and four fire extinguishers in the hotel didn’t either.

“There were young kids with asthma and there was another woman waiting on a lung transplant so she was hooked up to an oxygen machine.

Holidaymakers reported faulty fire equipment

“It just wasn’t safe for them.”

Firefighters brought the blaze under control and guests attempted to make their way back inside.

But just minutes later, screaming could be heard and Daniel raced upstairs with several other guests to investigate.

He said: “I was down in the lobby and heard screaming so a few of us ran upstairs to see what it was
and it turns out there was a massive fight between the staff and the guests.

“The woman who was on the oxygen machine was attacked.

“One of her male relatives then stepped in to try to help her and five or six Turkish men pounced on him. He’s had to get stitches in his ear and by this time there was a lot of people up there and a few people recorded it.

“They reported it to the police but were then told to leave the hotel by staff.

Some of the hotel fire extinguishers didn’t work

“The tension in the hotel is getting worse as people are getting more frustrated. People are trying to get hold of their travel agents to get different hotels sorted.

“I don’t care about myself because I’m old enough and big enough to look after myself.

“But it’s the children and those with health issues who have just been left with no help or any communication.”

The hotel pictured in calmer times

The Pineta Park Deluxe Hotel were unavailable for comment.

Neil, a dad-of-three, from Lanarkshire, was also caught up in the chaos.

He said: “This was our first family holiday abroad and it’s been absolutely ruined.

“When we first heard banging on the door, I thought it was terrorists at first so I told my wife not to answer it.

Hotel guests became angry at the lack of communication from hotel staff

“Then when someone banged on it again, we heard her shouting fire and that’s when we knew we needed to get out.

“There was no fire alarm and the sprinklers in the room never went off.

“None of the fire hoses in the hall worked and the gates at the bottom of the fire exits were padlocked closed.

“The other holidaymaker who knocked on our door to tell us there was a fire actually pushed six different fire alarm points and they didn’t work. The fire brigade were actually in the building before we were out.

“We were all standing outside in the street when one of the workers was brought out on a stretcher and he was lifeless.

“He was taken into an ambulance.

“They’ve said it was a minor fire but there’s an air vent at the top of the hotel and it’s pitch black from the smoke.

“They’ve been trying to clean it today.

Tourists and staff fought amid the confusion

“The staff were all hiding in a room upstairs on the fifth floor after the fire.

“We’ve been told it started after a cigarette was thrown into a trolley by a staff member but they’re now trying to blame the people staying in the hotel.

“My youngest has had a wee sleep but my other two haven’t managed to sleep at all.

“They say they want to leave the hotel because they just don’t feel safe. They’re petrified. I’ve been in touch with our holiday company Loveholidays and they’re moving us to a different hotel.

“They’ve even managed to get us into a ground-floor room, which is what we really wanted because it’ll make the kids feel safer.”

Neil said senior staff had so far refused to speak to him. He added: “I’ve asked to see a manager every half-hour and have yet to see anyone.

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“I want to know why there was no fire alarm and absolutely no staff on hand to get us out the building

“It may have been a minor fire but we all know it spreads quickly.

“They could have killed hundreds of people. I’ll never come abroad again.”

A spokeswoman for Love holidays, who have affected holidaymakers at the hotel, said: “We have been made aware of an incident at the Pineta Park Deluxe Hotel in Marmaris earlier and are in contact with the hotel to investigate the cause and ascertain the situation.

“Initial reports suggest that there were no injuries or damage to property.

“Loveholidays are contacting all customers currently in resort and are providing assistance where required. The hotel is operating as normal.”

The Foreign Office and Commonwealth Office confirmed they were aware of the incident.

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